Microsoft has announced that support for Windows 10 IoT Enterprise LTSB 2016 will officially end on October 13, 2026. While the ACE captioning system does not use the standard Windows 10 desktop operating system, some ACE units are affected by this upcoming end-of-support.

If your ACE system runs Windows 10 IoT Enterprise LTSB 2016, it will no longer receive security updates or system support from Microsoft after this date. As a result, Link Electronics will no longer be able to support ACE systems operating on that version after that date.

What This Means for You:

  • ACE systems on unsupported OS versions will no longer be eligible for updates, technical support, or repair services.
  • You may be eligible to upgrade to Windows 10 IoT Enterprise LTSC 21H2 (supported through 2032) with an active maintenance agreement.
  • This upgrade requires installation of a new SSD from Link and relicensing of your ACE software.
  • Systems upgrading to Windows 11 IoT Enterprise LTSC 24H2 will require hardware changes and must be sent in for service. Eligible systems include those that have been under a maintenance agreement for the past two years or commit to a two year warranty agreement.

Take Action Now:

  • Check your ACE unit’s OS version
  • Ensure your warranty is current to qualify for an upgrade
  • Contact our team to schedule a system evaluation and upgrade before support ends

Customers with lapsed warranties may qualify for:

  • No back fees
  • A free system analysis
  • Ongoing support once upgraded

Don’t wait until your system is unsupported. Reach out today to protect your ACE system for years to come.

(417) 320-3438
support@linkelectronics.com